GENERAL CONDITIONS OF USE AND SALE
GENERAL CONDITIONS OF USE OF THE SITE
IDENTIFICATION AND CONNECTION
Before accessing certain areas of the Site, you may be asked to identify yourself through a personal and nominative account.
We advise you to check that your password is sufficiently secure (comprising a sufficient number of characters, varied case, various alphanumeric characters, etc.) and to log out of your session when you leave the Site. You are solely responsible for access to and use of your account.
PROTECTION OF PERSONAL DATA
When you use our site, you may provide us with personal data. This is particularly the case when you fill out a registration form for our newsletter, or when you place an order.
The rules for collecting and processing this data are described in our Legal Notice and Cookies page.
Our responsibility could not be engaged because of direct or indirect, material or immaterial damages that you undergo because of the use of the Sites.
The use of the latter is made at your sole risk and Formens srl cannot be held responsible for any errors, bugs or viruses on its site.
You must not use the Site with the intention of harming Formens srl or others, directly or indirectly. You may therefore be held liable in this respect.
We cannot be responsible for the content to which the hypertext links on the Site direct you. However, you may notify us of the inappropriateness of a link so that we can remove the hypertext link in question within a reasonable period of time.
GENERAL TERMS AND CONDITIONS OF SALE
This website is operated by Formens srl. On this site, the terms "we", "us" and "our" refer to Formens srl. Formens srl offers this website, including all the information, tools and services available on it for you, the user, subject to your acceptance of all the terms, conditions, policies and notices set forth herein.
By visiting this site and/or purchasing one of our products, you are engaging in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms and Conditions", "Conditions"), including additional terms, conditions and policies referred to herein and/or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this Site, including but not limited to users who browse the Site, who are vendors, customers, merchants, and/or content contributors.
Please read these Terms and Conditions of Sale and Use carefully before accessing our website. By accessing any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not accept all the terms and conditions of this agreement, then you should not access the website or use the services offered on it. If these Terms and Conditions of Sale and Use are deemed to be an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.
All new features and tools that will be added to this store in the future will also be subject to these Terms and Conditions of Sale and Use. You can view the most recent version of the Terms and Conditions of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of or access to the website after any changes are posted constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.
ARTICLE 1 – PRODUCT
In accordance with article L. 111-1 of the Consumer Code, the company FORMENS SRL presents on the Site its Products for sale and their characteristics. The Client has the possibility to know, before the final order is taken, the essential characteristics of the Products he wishes to buy.
The products presented by the company FORMENS SRL are valid only within the limits of available stocks.
The photos representing the products have only an indicative value. These photos, as well as the texts illustrating the products, do not enter into the contractual field. Colors may vary according to different screen brightness parameters or other external conditions independent of FORMENS SRL, it is possible that the representation of the products online may not be fully consistent with reality.
ARTICLE 2 - PRICES
The sale prices of the items offered for sale on the Site or through any other distance selling channels used by FORMENS SRL are inclusive of all taxes. The information concerning delivery costs appears during the process of placing the order on the site or through any other distance selling channels used by FORMENS SRL.
The prices of the articles are expressed with all taxes included. These prices do not take into account the delivery charges indicated before the final validation of the order. These costs could indeed be added to the basic price, depending on the amount of the order.
ARTICLE 3 – METHOD OF PURCHASE AND PAYMENT
The contract comes into force as soon as we send you the confirmation of your order following the payment of your order.
The customer has 24 hours to exercise his right to withdraw from the contract and obtain a refund of the amount paid in full, without penalty and without having to justify the reasons. After this period, the right of withdrawal cannot be applied to cancel the order, because the process of making the custom-made garment will have already begun.
If the purchase was made by gift card or credit card, these will be credited back, also within 24 hours, meeting the same conditions of withdrawal.
The customer will be able to choose one of the following payment methods: credit card for one-time payment or 3 times.
The creation of several profiles linked to a single individual is prohibited. Any profiles that do not comply with this rule will be suspended and the natural person linked to these profiles will lose the right to any refund of retouching / retraction regarding purchases made on manufacture.shop.
ARTICLE 4 - DELIVERY AND CLAIMS
The time required to create your custom-made garment is a maximum of 28 calendar days. FORMENS SRL delivers the items, to the address indicated by the customer, within 28 days from the conclusion of the Contract*. The customer can consult the status of his order at any time from his profile (by accessing the section My Account >My Orders) throughout the design phase.
* During national holidays or public holidays, some delays may occur due to office closures. Any variation in delivery times will be communicated to you by e-mail.
An e-mail containing the tracking number of your order will be sent to you once your order has left our workshops and has been picked up by our carrier.
In case of exceeding the applicable delivery time, in case of non-delivery not communicated beforehand or in case of complaints, we invite the Customer to contact us at the following address: firstname.lastname@example.org.
Delivery can only be made in metropolitan France. It shall be made to the delivery address indicated by the Customer, it being specified that this address must be the Customer's residence address or that of any other individual of his choice, if this is clearly specified at the time of the Order.
When registering the Customer's personal details, the Customer must ensure the accuracy and completeness of the mandatory data he provides. In the event of an error in the wording of the recipient's contact details, FORMENS SRL shall not be held responsible for the impossibility to deliver the Product(s).
FORMENS SRL constantly invests in order to offer a photographic representation of its products that is as faithful as possible. However, due to the digital rendering of the images on the web, different screen brightness settings or other external conditions, it is always possible that the online representation of the products may not be completely true to reality. By making the purchase the customer accepts that there may be these slight discrepancies.
The Customer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address.
Delivery charges are to be paid by the customer when ordering online. In case of obvious lack of conformity, the return costs will be paid by FORMENS SRL. See conditions in the tab "Return and Refund".
ARTICLE 5 - OBLIGATIONS OF THE CUSTOMER
The customer declares and guarantees to be of legal age, that the information provided at the time of the execution of the contract is correct and truthful. The customer also agrees to respect the General Terms and Conditions of Sale, the Refund Conditions, Return Conditions, Retouching Conditions, available at any time on manufacture.shop at any time.
ARTICLE 6 - RIGHT OF WITHDRAWAL
The customer has a period of 24 hours from the confirmation of the order to exercise his right of withdrawal, without penalty and without having to justify reasons. The will on the part of the customer, to exercise his right of retraction, must reach us within the time limits indicated, by e-mail to email@example.com. Once the process of creation of your custom-made and personalized garment has begun, the right of withdrawal can no longer be exercised.
For orders made to measure or entirely personalized, the right of withdrawal cannot apply, in accordance with the provisions of Art. L. 221-28 3o of the Consumer Code.
ARTICLE 7 - ALTERATIONS
As with manual measurements, our FitAp system does not exclude retouching according to the result you want.
Within 14 days after receiving your order, you can then go to our flagship at 37 avenue des Ternes, 75017 Paris and book an appointment of 20 minutes to make these alterations free of charge.
If you live too far away from Paris or you don't have the opportunity to go to the store, you can have the retouching done by your usual retoucher within 14 days of receiving your order. We will reimburse you the total amount of what you spent within the limit of:
75 € TTC for a suit.
50€ TTC for a jacket
25€ TTC for one pair of pants
30€ TTC for a coat
30€ TTC for a shirt
20€ TTC for a vest
To help you in this step, we have created several forms to download in the "Touch-ups" tab.
Simply print the form corresponding to the part you want to retouch and fill in the requested information.
To obtain a refund for your retouching, you will have to send us at firstname.lastname@example.org your retouching form duly completed with the retoucher's invoice as well as two photos before the retouching (one front and one profile photo) and two photos after the retouching (one front and one profile photo).
ARTICLE 8 - CONDITIONS OF RETURN AND REFUND
Your costume is made only for you, to your measurements and taking into account your choices of customization. For these reasons, returns and refunds are at the sole discretion of FORMENS SRL and will only be accepted in case of obvious lack of conformity after validation by our customer service.
Any claim must be made within 14 days after delivery of the order.
The customer must act as follows :
Download the form to be completed to request a refund by clicking on the link in the section "My Account" then "My Orders" and select the product to be returned in the order and send it by e-mail to email@example.com, 3 photos of the garment worn (front, profile and back), which effectively attest to the presence of an anomaly as well as the reason why he wishes to return the item.
Our customer service department will then verify the claim and contact the customer to inform him/her whether or not he/she accepts the return. It will only accept products that have an obvious lack of conformity, that cannot be altered and that have never been worn, altered or damaged.
If the return is validated, the garment must be packed in its original packaging, accompanied by the return acceptance form and sent to the following address:
Manufacture Customer Care
37 Avenue des Ternes
The return costs are to be paid by FORMENS SRL. Within 30 working days of receipt of the item, FORMENS SRL will proceed to refund using the payment method chosen by the customer to place the order. If the customer wishes to receive the refund of the article on his bank account, he will have to specify it in the Return Form and provide the bank details of the account on which he wishes to receive the refund. The refund can also be made in the form of a credit note at the customer's request. If the item was purchased with a gift card, this gift card will be recharged.
Any return of an item that does not comply with the above conditions will be returned to the sender without any possibility of being refunded.
ARTICLE 9 - APPLICABLE LAW
Unless otherwise provided by law, these Terms and Conditions are subject to French law.
The application of the above-mentioned law may be waived in favor of the law of the Buyer's country under the conditions provided for by Regulation No. 593/2008 of 17 June 2008 on the law applicable to contractual obligations.